Attention Mr. Thierry Vandal
I just wanted to say on behalf of a friend thank you Hydro Quebec for turning off their power without final notice notification until 3 days before you turned it off. They would have written to you personally, but their power is gone along with their phone and computer. They told me that in the past they have always been able to work out payment schedule with you after the long winter, but not this time, because try as they might you would not answer your phones. You kept them on hold for four hours, for three days in a row and when they tried to recall after hanging up in frustration they got a dead line. Next thing they received in the mail was a bill from you telling them to pay $141.00 by may 31st 2010. They think that because they have already paid $250.00 upon receiving the notice and received a bill saying next amount that must be paid is $141.00 that all is okay and so they go to work. While at work your people sneak in and shut off their power.
Magically now that their power has been shut off they are able to reach you and the true story is about to unfold. They were having a hard time reaching you because you have cut your phone staff and there by making it a no less than a 20 minute wait to speak with some one and although you sympathize with them there is nothing you can do until the bill is paid in full and the reconnect fee of $56.00 is paid as well.
Hydro Representatives assure them that as soon as the bill was paid their electricity would be turned on immediately. They begged and borrowed the money, rushed to the bank and paid as told to do by your representative. They call Hydro Quebec call to let them know that the bill is paid in full and ask you to turn back on the power. Now your Rep says whoa there it may take 24 to 48 hours to get your power back on. They explain that this is not what they were told and ask why it takes so long. It is at this point that the Hydro rep advises them to go back over to the bank and get them to post the money was received and then Hydro could see that they paid and there would be no problem turning back on the power immediately.
Back to the bank they run and ask the bank to please post the bill as paid right away so that Hydro can see it paid and turn back on their power. It is now that the bank gets mad at Hydro Quebec and tells them that they post this info immediately and that it is Hydro who takes up to 48 hours to process this information and that Hydro should have advised them to pay at Western Union by quick payment if they really wanted to do the reconnect and they would have avoided all this crap.
Back on the phone with Hydro for the third time Hydro reps are now saying that they are sorry again and that if the 500 lbs of beef goes bad, or your oxygen can not go on there is nothing that they can do, because they just can not get it done any faster. Why is it that when they want to cut off the power they can move heaven and earth to get the job done, but when it comes to putting the power back on they take their time.
It is for taking your time turning back on their power and putting their life at risk, that they wish to thank you at Hydro Quebec. They rushed to find a way to pay this bill all at once because they needed the power to work their oxygen machine. They will not be able to cook take a shower or see after dark, or maybe not even be able to breathe for all that you seem to care at Hydro Quebec, but their bill is paid in full; no actually they now have a minute credit. I guess it is for this they wish to thank you.
Why all the lies Hydro Quebec? I know what happened because I was there when all of the conversations took place between Hydro and them. I was there as they rushed from the house to the bank and back again twice for nothing. I was there as you at Hydro Quebec gave them all that bad advice and the run around. The truth is Hydro Quebec had no intention of putting the power back on right away, but only intended to collect their money today and to that end they lied repeatedly.
It is hot and humid today and it will be difficult for them to breathe without their oxygen. Fair warning over in Hydro Quebec world,” if anything should happen to them because that oxygen machine is off and their bill is paid; you at Hydro Quebec will be prosecuted to the fullest extent of the law.” They have struggled paying their bills as times are rough for them as it is for everyone right now. They knew they had to pay that is why they made a payment of $250.00. Hydro Quebec you should hang your head low, because you are low. All of you who answered a phone in the recovery or collection department for Hydro Quebec today think about it, you may have just killed somebody. How does that make you feel?