Is it me or has this country lost its humanity. I am no lover of Hydro Quebec and the way they do business, but I do understand that business is business. My daughter is a struggling divorced mother working her tail off to keep food on the table for her 3 kids, clothing on their backs and a roof over their heads. She has custody of her daughter, shared custody of her youngest son and the father has sole custody of the middle son. The dead beat dad refuses to work and has since the divorce been receiving child support from my daughter for the middle son. He lives within his new girlfriend and her minor son and I guess they all collect welfare and she is court ordered to help support the woman who stole her husband. The court nor the government sees a problem that this forced payment to a dead beat dad is causing my daughter to not be able to meet her bills; no one seems to give a damn.
This shut down by Hydro Quebec in the manner in which it was done has added just enough stress to send her over the edge. Since May my daughter has been trying to work out some kind of deal with Hydro Quebec without very much success for months now. The process was slowed at the Hydro Quebec end and no fault of my daughter’s. So much so that a representative of Hydro Quebec not long ago told her that her bill would be frozen until some one helped her to figure out some sort of plan to help her clear up her bill and that no action would be taken against her untill that time and gave her a confirmation number so that she could prove it if need be. This confirmation was also added to my daughters file. My daughter was duly grateful and waited like she was told to be contacted by Hydro. Hydro contacted her all right by turning off her power and sticking a note on her front door.
When she called them they said that they knew what was in the file, but they made a mistake and cut it off so that was that and that they never really promised not to do it in the first place they just said they would try. They said that her only solution right now was to pay her bill in its entirety, or wait for the call from the people who promised to fix things for her. My daughter tried to explain her situation with the children and the need to have the power and the service woman got really rude. She told my daughter that she was not the children’s mother and their situation was not her fault and that she should not call back just pay her bill in full.
That was yesterday and today was so different; what a difference a day makes! Staying home and missing work she tried again on the phone and actually made history; she got the lady who told her to wait and that had given her the confirmation number. The service lady confirmed that her account was indeed frozen and said that her electricity should never have been shut off. The lady told her that there was a confirmation of the no act should be taken agreement, but that a clerk had not put it through. The service person could not understand why the person my daughter talked to yesterday did not fix the error except that it was close to finishing time when my daughter called. Today talking to the right person who cared just a little a new contract was signed between Hydro Quebec and the power was put back on. It took all of 20 minutes. Why did my daughter and grandchild have to suffer? Why is it a flip of a coin what kind of service you get at Hydro Quebec
I am glad that I was at home and was able to take my grand-daughter into my house for the night and that the 2 boys were with their dead beat dad. I guess you must do your job, but some people seem to enjoy their work too much, or take out their personal hardships on their customers. Hydro Quebec is insensitive to the old, sick and poor and its people who deal with the public are often rude and unhelpful. They pass you from person to person and from department to department and refuse to pass you to managers, or supervisors when you request it.
I for one think that Hydro Quebec needs to be investigated from top to bottom from it rates to how it services the lines and its customers. Hydro Quebec has an air about them that says you will pay or else. We are the only game in town. At Hydro Quebec we can do no wrong. To prove it we have no complaints department. Just pay your bill, shut up, or we will turn your power off and there is nothing you can do about it, because we have a monopoly.
One day some one is going to die because of Hydro Quebec’s brash, heavy-handed tactics. My daughter is in good health and has me to come to for support, but what about all those people who are sick and alone? Who stands up for them?